After a comment from Zoli Erdos on my blog entry about Technorati, I don’t completly agree with the article, but then again the only problem I have seen is that my posts don’t get indexed correctly [although, each time that I mention they don’t about a day later they appear in the listing]I do however agree with the following statement:
We need a FAQ, we need a knowledge base, we need better community support from your support. You can’t continue with the “support service” as is, because, it doesn’t support any service. [ps I don’t think a Wiki is the answer either, the developer Wiki is rather rubbish, the pages should just be static support pages]I really don’t know if we should be complaining about this, after all Technorati is still a free service, it has a free access API and it has provided me with a lot of hits on my blog.
Now, let’s talk about communication: emailing techorati support is a
complete dead end. Bloggers quickly learned the trick: emailing Dave Sifry
(CEO), or perhaps Kevin Marks, or tagging blog entries with their names used to
result in a response, and sometimes even corrective action. That’s no
longer the case. I understand. The CEO personally emailing back is
not exactly scalable communication. But why doesn’t Technorati have a
searchable Knowledge Base, or at least a FAQ of known issues and
solutions? This is really Customer Service 101.
I lead the Chrome Developer Relations team at Google.
We want people to have the best experience possible on the web without having to install a native app or produce content in a walled garden.
Our team tries to make it easier for developers to build on the web by supporting every Chrome release, creating great content to support developers on web.dev, contributing to MDN, helping to improve browser compatibility, and some of the best developer tools like Lighthouse, Workbox, Squoosh to name just a few.