Tag: customer service

I contacted Feedburner support about a full text feed issue, and received a helpful and quick response within 10 minutes. They explained that feeds are limited to 256k and suggested reducing the number of posts or post size to stay within the limit. I am very impressed by their responsiveness to public feedback.

I previously complained about a click-related bug on Start.com. I'm pleased to report that the Start.com team responded to my email, explaining they're overloaded but plan to fix the issue by replacing the "mouse down" event with a "mouse up" event. I'm happy with their response. Here are links to my previous posts about this issue.

I'm continuing my rant about Technorati. While my posts eventually get indexed, I agree with Zoli Erdos's point about their terrible communication. Technorati desperately needs better customer support, including a FAQ or knowledge base. Emailing the CEO shouldn't be the only way to get a response. While I appreciate Technorati's free service and API, the lack of support is a major problem.